Every new enquiry read, checked and routed, with a reply drafted.
We set up AI to read each enquiry as it arrives, work out what kind of matter it is, flag possible conflicts and send it to the right team with a reply drafted. A person reads the reply and sends it.
If your team doesn't get the hours back, we'll work for free until they do.
New enquiries arrive at all hours. Someone has to read every one.
Enquiries sit in a shared inbox.
Whoever sees it first deals with it, or nobody does.
EnquiriesThe same questions every time.
Someone has to ask for the basics before anyone can say whether you can help.
Re: Your enquiryBefore we can help, could you send us:
- 1.Your full name and address
- 2.Who else is involved
- 3.What happened, and when
The conflict check holds up the first reply.
Nobody can respond properly until it's done.
Reply to Sam HollinsSendFrom a new enquiry to the right team, with a reply ready.
Commercial disputesHollins Ltd want to recover £38,000 from Tarrant Foods, who may be in trouble. Ana found no conflict.
Reply to Sam HollinsTarrant Foods owe us £38,000 and have stopped replying. We've heard they may be in trouble. Can you help?
01The enquiry arrives
By web form, email or a note from a phone call.
02AI reads it
It works out the kind of matter, who is involved and how urgent it is.
03AI checks your records
It searches for possible conflicts and existing clients, and flags any match for a person to decide.
04AI sends it to the right team
With a summary and a reply drafted, ready for someone to read and send.
Built into: your shared inbox, your website form, your practice management system and Teams.
What our clients say.
“It's given me back probably a third of my time, which is unbelievable.”
We now do the work that used to wait on Joey. It took us a week to take it over.
0:52Floor Authority
Double the business, with only a few new hires.
We took the repetitive work out of their quoting, stock and accounts. Their team no longer does it by hand, so they spend their time on customers.
In revenue a year
Growth in two years, with only a few new hires
Staff productivity measured by CEO
“Simply couldn't deliver at the pace we are without NQU support. We can now tell clients when things will be done and have complete confidence they will be.”
“They think ahead, always deliver on time and are able to guide you along.”
Why not just use something else?
- An intake toolGood if you want a ready-made product. It's one more system to learn, and it has to be connected to your records.
- A chatbot on your websiteAnswers visitors straight away. Most people with a legal problem want to hear from a person.
- A shared inbox and a rotaWorks when it's quiet. Enquiries wait when the person on the rota is busy.
- Your AI peopleWe set up AI to read each enquiry, flag possible conflicts and send it to the right team with a reply drafted. It works in your shared inbox, website form, practice management system and Teams. A person reads the reply and sends it.
AI your team actually wants, in use within 14 days.
We start small, prove value, and then scale further.
- Fenwick & Hale intro30 minMMia Santos
George's notes04:10Proposals take a day each09:35Meeting notes typed by hand13:20Client details entered twice18:45Copilot licences, little use01We find where AI can help.
On the intro call, we learn how your firm works and where your team spends its time. You don't need to prepare anything.
- AI opportunity audit
- 01Proposal first drafts6 hrs/weekStart here
- 02Meeting notes into HubSpot4 hrs/week
- 03New client set-up in Xero3 hrs/week
- 04Month-end client reports2 hrs/week
02We send your AI opportunity audit.
Within 24 hours, we'll send our opportunity audit that details the hours we can save your team. If we don't save them, we'll continue working for free until we do.
- Can you send a proposal?HHannah Okafor09:14
Okafor proposal.docxProposal drafts14 days- Access agreed with IT provider
- Built in Outlook
- Team trained
- LiveDay 14
03We get your first system in use within 14 days.
We build it into the tools your team already uses, and talk to your IT provider for you. Then we train the people who'll use it.
- TeamsFenwick & Hale × NQUPostsFiles
Friday update- Shipped
- Invoice chasing in Xero
- Next
- Client onboarding pack
- From Mia
- A recent pack to copy
👍1Mia SantosThe list of 6- Proposal drafts
- Invoice chasing
- Onboarding pack
- Board report
04We keep going.
We work through the list in your audit as fast as your team can handle each change, and keep improving what's live as your team tells us what works.
What you won't have to do.
After the intro call and a kickoff, we handle the rest, including working with your IT provider and training your team.
“The confidence that the job will be done right is the best thing. We can hand off anything and it will either get done perfectly or there will be clear communication by NQU for what is needed.”
- Work out what AI could do for your firm
- Roll it out to everyone at once
- Replace software you rely on
- Chase your IT provider
Your team gets the hours back. Or we'll work for free until they do.
In your audit, we tell you how many hours we can save your team. We get your first system in use within 14 days. If we don't save the hours, we'll keep working for free until we do.
“Not Quite Unicorns delivered nothing but excellence for the two major projects we worked on with them. It's quite refreshing working with a company that delivers on its promise.”
Frequently asked questions.
Can AI handle client intake for a law firm?
It can read each enquiry, work out what kind of matter it is, flag possible conflicts, route it and draft a reply. A person sends the reply and decides whether the firm can act.
Does the client talk to a bot?
No. They hear from a person at your firm. AI does the reading, the checking and the drafting behind the scenes.
Does AI decide conflicts?
No. It searches your records and flags possible matches. A person decides.
Is client data safe?
Yes. It runs in your own Microsoft account, or in ours in the UK, EU or US. We only use business AI accounts, and they don't learn from your data.
What does the SRA expect?
The SRA expects you to stay responsible for the work, protect client confidentiality and supervise how AI is used. We draft an AI policy for your firm that covers this, and that your own COLP can adapt and own.
What does it cost?
One flat monthly fee covers this and everything else we build for you. Our minimum engagement is normally $3k/mo.
Other tasks we can take off your team.
Client onboarding
AI sets the client up in your systems and chases up for any missing information.
First drafts from your precedents
AI drafts from your own precedents, in your house style, ready to be checked by a fee earner.
Review against your playbook
AI checks each contract against your standard positions and flags any deviation.
Every new enquiry read, checked and routed, with a reply drafted.
Book an intro and we'll send your AI opportunity audit within 24 hours. It shows where AI can save your team time.