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Customer support software that sorts the inbox and drafts replies, so customers hear back faster.

We build customer support software for businesses that answer customers from a shared inbox. Every email, form and message is sorted by topic and urgency, a reply is drafted from the customer's orders, account and your past answers, and your team checks and sends it. Simple questions like order status can be answered straight away.

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Live within 30 days$6,000£4,500€5,300 a monthNo minimum term
support.hollowayhome.co.uk/inbox

Inbox

21 open
All21Mine3Urgent1
  • Sophie LundUrgent6:08 left
    Still no refund for the rug I sent back
  • Rachel Okoye2h 12m left
    Return label for a duvet cover, wrong size
  • Daniel Fry3h 30m left
    Trade pricing for a 40-room hotel fit-out
  • James WhitlowQuiet 3 days
    Re: Oak shelf brackets, which screws?

Where the time goes on customer support.

Over a month, that's about 173 hours back for your team.

Typical times for one week of 400 customer emails. On the first call, we measure yours.
StepBy handWith your own system
Reading and sorting the inbox6h 40mAutomatic
Looking up the customer's order or account13h 20mAutomatic
Writing replies20h5h
Passing issues to the right team3h 20mAutomatic
Following up unresolved issues2hAutomatic
Total45h 20m5h

What we build, around how your team already works.

  • Every channel in one place

    Email, web forms, WhatsApp and live chat arrive in one queue, linked to the customer.

  • Sorted as it arrives

    Each message is tagged by topic and urgency and sent to the right person or team.

  • Replies drafted

    Replies are drafted from the customer's orders, account and your past answers, ready to check and send.

  • Simple questions answered

    Order status, delivery dates and opening hours can be answered straight away, with a person a click away.

  • Nothing left waiting

    Messages close to your response time, or that have gone quiet, are flagged.

  • See what customers ask

    The most common questions and complaints each week, so you can fix the cause.

Connects toOutlookGmailWhatsAppShopifyXeroHubSpotMicrosoft Teams

Off-the-shelf or built for you? How it compares.

Compared onZendesk, Freshdesk or a shared inboxBuilt by us
FitBuilt for thousands of businesses, so your team works around itBuilt around how your team already works
PricePer seat, so it goes up every time you hireOne flat monthly price, however many people use it
Your other toolsOnly the integrations they've chosen to buildConnects to the tools you already use
ChangesRequest a feature and hope it makes their roadmapTell us what you need, and something new ships every week
Set-up and upkeepYour team's time, or a consultant you pay by the dayWe do it, and it's included in the price
OwnershipYou rent it for as long as you payYour business owns it

Common questions, answered.

Will customers know they're talking to AI?

Only if you want them to. By default, every reply is drafted for a person to check and send, and you choose which simple questions, if any, are answered without a check.

Why not use Zendesk or Freshdesk?

They're good at managing tickets, and their AI answers from your help articles. We build support around your own order, stock and account systems, so replies use the customer's real details.

Can it work with our shared Outlook inbox?

Yes. It works on top of the inbox you already use, so your team can keep working in Outlook.

How much does customer support automation cost?

It's part of managed software: a senior developer, product manager, design, QA and ongoing fixes for a flat $6,000£4,500€5,300 a month, plus hosting at cost. There are no per-seat fees and no minimum term, and your first system is live within 30 days.

We also build the systems around it.

Tell us how your team handles customer support today.

In 30 minutes, we'll work out where your team loses the most time and what we'd build first.

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5.0 from 208 reviewsGold Bubble Partner